- Return Timeframe – All rental items must be returned by the agreed date and time stated in your rental agreement. Late returns may incur a daily fee of 10% of the rental total.
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Condition Requirements – Items must be returned in the same condition as received. All equipment should be clean, dry, and free from food, liquids, debris, or residue.
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Loss & Damage – The renter is responsible for the full replacement cost of any lost, stolen, or damaged items. Replacement costs are based on current market retail value.
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Packaging & Racks – Items must be returned in their original cases, bins, racks, or packaging to avoid additional fees. Glassware must be returned in provided racks.
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Cancellations – Orders canceled 48+ hours before pickup/delivery are eligible for a full refund (minus any non-refundable deposit). Cancellations within 48 hours incur a 25% cancellation fee.
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Early Returns – No refunds will be issued for unused items or early returns.
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