18" Floral Nickel-Plated Square Cake Stand

At Thomas Memorial + Celebration Co., we take pride in providing clean, well-maintained, and reliable rental equipment for your events. To ensure the best experience for all clients, please review and follow our universal return and care policy.

1. Return Policy

• Return Timeframe – All rental items must be returned by the agreed date and time stated in your rental agreement. Late returns may incur a daily fee of 10% of the rental total.

• Condition Requirements – Items must be returned in the same condition as received. All equipment should be clean, dry, and free from food, liquids, debris, or residue.

• Loss & Damage – The renter is responsible for the full replacement cost of any lost, stolen, or damaged items. Replacement costs are based on current market retail value.

• Packaging & Racks – Items must be returned in their original cases, bins, racks, or packaging to avoid additional fees. Glassware must be returned in provided racks.

• Cancellations – Orders canceled 48+ hours before pickup/delivery are eligible for a full refund (minus any non-refundable deposit). Cancellations within 48 hours incur a 25% cancellation fee.

• Early Returns – No refunds will be issued for unused items or early returns.

2. Care Instructions

General Equipment Care

• Keep all rental items indoors unless they are specifically rated for outdoor use.

• Protect all items from rain, moisture, extreme heat, and direct sunlight.

• Do not tape, staple, nail, or alter any rented equipment.

• Keep all items away from open flames, smoke machines (unless rated for such use), and excessive dust.

Audio & Visual Equipment

• Handle all equipment with care; avoid dropping or stacking heavy items on top of AV gear.

• Coil cables properly and return them untangled.

• Turn off and unplug powered equipment after use.

• Store in a cool, dry place when not in use.

Beverage Service & Bars

• Empty all liquids from glassware, dispensers, and ice bins before return.

• Rinse beverage dispensers and coffee urns with warm water; dry before packing.

• Wipe down bar surfaces, garnish trays, and tools to remove any residue.

• Glassware must be emptied, rinsed, and returned in provided racks.

Furniture & Décor

• Wipe down tables, chairs, and display units after use.

• Avoid standing on, dragging, or overloading furniture.

• Store décor items in protective coverings when not in use.

3. Additional Notes

• Setup/Takedown Service – If you have purchased setup/takedown service, our team will handle all packing, breakdown, and cleaning.

• On-Site Staffing – For events requiring technical assistance or bar service, on-site staff can be arranged for an additional hourly fee.

• Responsibility Window – Items are your responsibility from the time of delivery/pickup until the time they are returned to our possession.